What is DBS doing?

I can't believe this. Being in a modernise Singapore and the fastest information highway, we still have banks doing maintenance work without putting the information on their website. Crap...

I made a payment via the Internet Banking and was reviewing the txn on my account. When my account did not get updated, I thought the txn didn't go through and re-submit again. Whao pian, again no txn for the payment was shown. Only when I log out of the DBS IB did I get the details that I had made a double payment.

So what to do? Immediately call DBS to cancel one of the transaction rite? Wrong, DBS wanted me to go to their branch to cancel the transaction personally at the branch. I told the Customer Service (CS) that when I did a check, there was no txn on my account and why is this so? The reason given is becos they are doing maintenance. What the heck their schedule maintenance is as follows lor:

Service Scheduled Maintenance Date Expected Downtime Remarks
iBanking 25 Apr 2008 0000hrs - 0400hrs System Maintenance
iBanking 4 May 2008 0000hrs - 0700hrs System Maintenance
DBS/POSB Websites - - -
Automated Teller Machine (ATM) - - -
Phone Banking - - -
D2Pay 4 May 2008 0000hrs - 0700hrs System Maintenance
InstaPay - - -

Source : http://www.dbs.com/sg/personal/ibanking/additionalinfo/scheduledmaintenance/

So did you see any maintenance that is supposed to be done today? No right? And yet DBS is doing it. I work in the IT line and in Web Service too, whao the surfers to my company website will sure complain like mad if we do maintenance without putting up information beforehand on the website.

I tried to reason with the CS and says I can give her the authority, etc, etc, and I got the txn number and account. In the end, she told me that this is the only way, otherwise I have to ask the payee to return me the money. This sucks ok, I am being penalised for your stupid system.

BTW hor, I tried to send feedback from the IB, and they have the message. "This website requires you to login". What the heck I had already login man... What does it mean??? DBS trying to say you customers got a lot of complain har, says my service no good rite??? OK lor, I make it difficult for you to complain.

NOW I had to call up the payee and tell them to return the $$$ to me!!!! DBS you really sucks... U sucks our $$$, now your service sucks. AND HOR, pls put your schedule maintenance prominently on the home page and not hide it somewhere that nobody bothers to click.